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FAQ's



Frequent asked questions. Please read, if your question has not been answered on this page please use the above contact from or get in touch by email.


Q. Can I return the products?


RETURN POLICY

14 Days Money Back Guarantee apply.

The Buyer must notify me by E-Mal within 14 days of receiving the item/s if they wish to retun them for any reason.

Photos of the products are required and must be emailed to me directly before sending these to me. The Address where you need to send the return to will be emailed to you.

The Email address is return@veganfanatics.co.uk


Products which are not possible to return:

Meal Replacement Shakes and the Protein Pancakes where the seal has been broken and any personalised products. Sorry , these are NOT returnable, however if anything breaks during the shipment then there will be replacement of the item. Again, proof of the damage during the shipment must be emailed to me directly and asap.

The return postage is non-refundable.

 





Q. Do you accept PayPal and card payments?



PAYMENT OPTIONS 

Yes, PayPal payment are accepted. A PayPal account is not necessary. Using PayPal the Buyer is protected, same as the Seller.

You can also choose to pay with a Debit / Credit Card.

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Q. When will I receive my order?



Your order will be dispatched as long as your payment was successful.

Orders are submitted immediately and dispatched Monday - Fridays. Tracking will be made available . All orders must be signed for and arrive within 1-2 Business Days. The courier is DPD. There is a small delivery charge of £5.95 which covers posting and packaging.




Q. How can I contact the Seller and where is the Seller based?


You can contact me directly by phone. You can call 07789561645 

I am an Independent Distributor and I am based in Aylesbury, Buckinghamsire, UK. You can read more about me on the About Me Page